Returns and Reprint Policy

Custom patches are made to your design, so our returns policy works differently from a regular store.

Custom Orders

Every patch is made to the digital proof you approve. Because of that, we can’t accept returns for a change of mind, a design change after approval, or errors in artwork you supplied. Please check your proof carefully, including spelling, colors and size, before approving it.

Manufacturing Defects

If your patches have a production defect, we will make it right. Examples include:

Patches that don’t match the approved proof
Loose or missing stitching, or frayed borders
Backing that is missing or applied poorly
A wrong quantity delivered

How to Report a Problem

Please contact us as soon as possible after delivery. Include your name, order details, a description of the problem, and clear photos. We will review the issue and reply with the next steps, which may include a reprint of the affected patches.

Normal Variation

Small differences are normal in manufacturing. For example, thread colors can look slightly different from screen colors, and sizes can vary a little within production tolerance. These are not treated as defects.

Questions

If anything about your order is unclear, ask us before you approve the proof. We are happy to explain options and help you avoid problems.